Shipping & Delivery Policy

graceandgown.com delivers women’s apparel to customers in Germany and France. We aim to provide a reliable, trackable delivery experience for every order.

I. Delivery Coverage

We currently ship to addresses in Germany and mainland France. We do not offer shipping to other countries or regions at this time. Delivery to some remote areas may take longer or may be unavailable.

II. Processing Time

Orders are typically processed within 1–3 business days after confirmation. Processing may take longer during holidays or promotional periods. Once your order has been dispatched, we will email you the tracking information.

III. Delivery Time

Estimated delivery times will be shown at checkout where available. These estimates begin after an order has been dispatched and may vary by destination, carrier, holidays, and other circumstances affecting delivery.

IV. Shipping Carriers

Orders may be delivered through services operating in Germany and France, such as DHL or Deutsche Post in Germany, and Colissimo or Chronopost in France. The carrier for your order will depend on the delivery address and the shipping service available. Your dispatch email will identify the carrier and provide tracking details.

V. Shipping Fees

Shipping fees will be calculated and displayed at checkout before you place your order. Any available expedited delivery options and their fees will also be shown there.

VI. Order Tracking

Once your order has shipped, you will receive an email with a tracking number or link. You can use it to check the delivery status on the carrier’s website. If you have not received tracking information, please contact our Customer Support team.

VII. Delivery Guidelines

Please provide a complete and accurate delivery address and contact information. If a package is returned because the address supplied at checkout was incorrect or incomplete, additional delivery charges may apply. If your package arrives visibly damaged, please contact us promptly and keep the packaging.

VIII. Lost Packages and Delays

If your order is delayed or appears to be lost, please contact our Customer Support team. We will work with the carrier to investigate and help resolve the issue.

graceandgown.com is committed to making delivery in Germany and France clear, reliable, and easy to track.